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Customer Support

Torrent offers convenient hours, fast turnaround times, reliable courier service, easy ordering and scheduling, and individualized service. Our project managers can help with regulatory, scheduling and custom requirements. Before sampling begins, we’ll help you define the technical specifications for sampling and the appropriate measurement science. We will proactively assess your data quality objectives, including reporting limits.

Convenient Hours

Mon. - Thurs.  8:30 am – 10:00 pm
Friday            8:30 am – 7:30 pm
Requests for after-hours services require prior arrangements.

Torrent Express™ Rush Turnaround Service*

Telephone calls	Within 30 minutes
Rush	2-8 hours (same day)
Next day	End of business day (by 6:30 pm)
2nd day	End of business day (by 6:30 pm)
3rd day	End of business day (by 6:30 pm)
Weekend/holiday	Advance notice required

* Standard laboratory services turnaround is 5 business days.

Reliable Courier Service
Get courier service to locations throughout the San Jose/San Francisco Bay Area when you schedule at least 24 hours in advance. The process is simple. Click here to complete our Courier Service Request.

Sampling Supplies
For pick ups scheduled at least 24 hours in advance, Torrent will furnish the following at no charge:

• Approved sample containers with appropriate preservations and labels (bottle order form)
• Trips blanks
• Chain of Custody forms

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